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AI / Customer Support2025
AI Avatar Support Agent
RAG-powered customer support agent with branded AI avatar experience, built on Anam AI's platform and wired to the client's knowledge base.
RAGAI AgentsCustomer Support
Challenge
Reduce repetitive support load while keeping answers grounded in approved documentation — not generic LLM guesses — and deliver it through an engaging avatar interface.
Solution
We implemented retrieval-augmented generation over the client's docs, response guardrails, and Anam AI avatar orchestration so users get cited, on-brand support conversations.
Result
Production agent handling real support intents with document-grounded answers. Add deflection rate / CSAT when available.
Tech stack
- RAG
- Vector search
- Anam AI
- Next.js
- OpenAI-compatible APIs
RAG-grounded
Knowledge
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